Privacy Policy

Effective Date: July 1, 2025

Pup Spa ("Pup Spa", "we", "our", or "us") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you interact with our mobile grooming services and our website.

1. Information We Collect

We may collect the following types of information:
- Personal Information: Name, address, phone number, email address
- Pet Information: Pet’s name, breed, age, grooming history, health conditions
- Appointment Details: Service dates, location, preferences, communications
- Payment Information: Transaction records (payment details are processed securely via third-party processors)
- Technical Data: IP address, browser type, device type, and cookies (when you use our website)

2. How We Use Your Information

We use your information to:
- Schedule and manage appointments
- Provide personalized grooming services
- Communicate service updates and confirmations
- Respond to inquiries and customer service requests
- Improve our website and customer experience
- Comply with legal and regulatory obligations

3. Sharing of Information

We do not sell or rent your information. We may share it only with:
- Service providers (e.g., scheduling or payment platforms) who assist in delivering our services
- Regulatory authorities or law enforcement if required by law or to protect our rights

4. Data Security

We implement reasonable physical, technical, and administrative safeguards to protect your information from unauthorized access, disclosure, alteration, or destruction.

5. Your Choices and Rights

You have the right to:
- Access or request a copy of your personal data
- Update or correct your information
- Request deletion of your information, subject to any legal requirements
- Opt out of marketing communications at any time

To exercise any of these rights, please contact us at: human@pupspa.com

6. Cookies & Website Analytics

Our website may use cookies and third-party analytics tools to enhance user experience and track website performance. You can adjust your browser settings to refuse cookies or notify you when cookies are being used.

7. Children’s Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children.

8. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with a revised "Effective Date."

9. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us at:

Pup Spa
Email: human@pupspa.com

Phone: 877-PUPSPA-1